Support

Welcome to Snap2Text Support! We're here to help you get the most out of your OCR experience.

📧 Contact Us

Email Support: [email protected]

Response Time: We typically respond within 24-48 hours

Business Hours: Monday - Friday, 9 AM - 5 PM PST

Frequently Asked Questions

How do I use Snap2Text?

Using Snap2Text is simple:

Launch the app from your Applications folder
Drag and drop an image containing text into the app window
The app will automatically extract the text using OCR
The extracted text will be copied to your clipboard
Paste the text anywhere you need it

What image formats are supported?

Snap2Text supports all common image formats including:

PNG
JPEG/JPG
GIF
BMP
TIFF
HEIC (macOS native format)

Is my data secure and private?

Yes! Snap2Text is designed with privacy in mind:

All processing happens locally on your device
No images or text are sent to external servers
Your data never leaves your Mac
No internet connection required for OCR processing

What languages are supported for text recognition?

Snap2Text supports text recognition in multiple languages including:

English
Spanish
French
German
Italian
Portuguese
Chinese (Simplified and Traditional)
Japanese
Korean
And many more!

Can I customize the app settings?

Yes! Snap2Text offers several customization options:

Basic app preferences
Sound feedback settings
Interface language selection
Menu bar display options

What features are currently available in Snap2Text?

Snap2Text currently includes basic OCR functionality:

Text Extraction: Extract text from screenshots using Apple's Vision framework
Clipboard Integration: Automatically copy extracted text to clipboard
Menu Bar Interface: Clean, native macOS interface built with SwiftUI
Sound Feedback: Audio confirmation of text extraction
Multi-language UI: Interface available in 20+ languages
Privacy-First: All processing happens locally on your Mac

Troubleshooting

🚨 Common Issues and Solutions

App won't launch

Make sure you're running macOS 10.15 or later
Check if the app is in your Applications folder
Try restarting your Mac
Re-download the app from the App Store

OCR accuracy is poor

Ensure the image is clear and high resolution
Make sure text is not rotated or skewed
Try cropping the image to focus on text areas
Check that the text contrast is good

Clipboard not working

Grant clipboard access permissions in System Preferences
Check if another app is interfering with clipboard access
Try manually copying text from the app window

Global hotkeys not working

Grant accessibility permissions in System Preferences
Check if the hotkey conflicts with other apps
Try changing the hotkey combination in settings

System Requirements

macOS: 15.0 or later
RAM: 4GB minimum, 8GB recommended
Storage: 100MB available space
Optimized for: Apple Silicon and Intel Macs
Permissions: Accessibility, Screen Recording, Camera (if using camera capture)

Getting Help

If you can't find the answer to your question in our FAQ or troubleshooting guide, please don't hesitate to contact us:

📞 Support Channels

Email: [email protected]

Bug Reports: [email protected]

Feature Requests: [email protected]

Feedback

We value your feedback! If you have suggestions for improving Snap2Text or want to share your experience, please reach out to us. Your input helps us make the app better for everyone.

Updates and News

Stay updated with the latest Snap2Text news and updates by:

Following us on social media
Checking the App Store for updates
Visiting our website regularly
Subscribing to our newsletter (coming soon)